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hi7bet operates under a clear set of terms that govern how your account, transactions, and access to the lobby work. These conditions apply when you use the platform, and your continued use means you accept them — so it is worth reading them before you go further. Access depends on your local law and eligible regions.
These terms set out the relationship between you and hi7bet from the moment you open an account. They cover how you register, how your wallet operates, how deposits via bKash or Bank Transfer are processed, and what happens when you contact support. They do not create legal certainty about every outcome — your local law and the eligible regions we serve determine what applies to you specifically. We update these terms when policy or platform changes require it, and the version published here is the one in force. If we make a material change, we post a notice in the account area before it takes effect. You are responsible for keeping your account details current — an outdated mobile number means you may miss verification messages. Disputes follow the process described in the support section below. These terms exist to make the rules clear for both sides: we aim for transparency so you know exactly what to expect when you deposit, play, or reach out. Nothing in this document overrides applicable law in your jurisdiction. Where a clause conflicts with local law in Bangladesh or your eligible region, the applicable law takes precedence.
Understanding the scope of these terms helps you know which activities they govern and where other rules may apply separately.
These terms apply fully to your registered account — login, wallet balance, deposit history, and the session you carry across mobile and desktop. Account actions you take while signed in are governed here.
Deposits and withdrawals processed through bKash or Bank Transfer fall inside this policy. Limits, verification steps, and processing paths are subject to both these terms and the payment provider's own rules.
The games, studio content from Joker, Spadegaming, Habanero, and PlayStar, and the sportsbook are available through the lobby. These terms cover your access to that content, not the underlying game mechanics each studio governs.
External payment rails, mobile carriers, and device software operate under their own terms. We are not responsible for interruptions or policy changes on those third-party services, and their terms sit outside this document.
You have a set of concrete actions available to you as an account holder. To review your transaction history, open the account area while signed in — deposit and withdrawal records are listed there by date, including your bKash and Bank Transfer entries. If any detail on your account is incorrect — a mobile number, email address, or name — you can update it through the account settings page. Changes to identity details may trigger a verification step, and the fields shown will tell you what is needed. If you have a question about how a specific term applies to your situation, the support routes listed on this page are the right place to raise it. Requests to close your account or to ask about data held on file can be submitted through the same support channel. We aim to respond through the routes published here, and we keep a record of those exchanges on our end.
Sign in and open the account area to see your full transaction history, including every bKash deposit and Bank Transfer entry with date and status.
Account settings let you update your registered mobile number or email. Identity-linked fields may require a verification step shown in the form.
Any query about how a term applies to your account can be sent through the support contact routes below. We respond through those published channels.
To close your account or ask what data is held on file, submit a request via support. The account area shows the current status once we act on it.
If you have a question about these terms, the support routes below are the ones we operate. Use the channel that works best for you, and have your account details ready so we can locate your records.
Open the chat widget from any page while signed in to ask about your account terms, wallet status, or a specific transaction.
Send a written query to the support address listed in your account area. Email is the right route for formal requests like account closure or record inquiries.
The Help Centre section of the site covers common terms questions. Start there for quick answers before reaching out directly.
We take a straightforward approach to the data your account holds: collect what is needed to run your account, keep it secure, and give you a clear path to question or correct it.
Your registered details — mobile number, email, and transaction records — are stored to run your account and process payments via bKash or Bank Transfer. We do not sell that data to third parties.
We use cookies to keep your session active across mobile and desktop so your place in the lobby carries over. Cookie settings can be managed through your browser, though some features depend on session cookies to work.
Account data is retained while your account is active and for a period after closure as required by applicable rules. You can ask about specific retention periods via the support routes listed on this page.
To update, correct, or ask about data held on file, use the email support route. Identity-linked changes go through a verification step shown in the account area before they take effect.
These are the questions we hear most often about how these terms apply to accounts in Bangladesh and eligible regions.
Access depends on your local law and eligible region. These terms apply to accounts opened where the platform is available. If your region is eligible, your account and transactions — including bKash and Bank Transfer deposits — are covered by these terms.
We post a notice in the account area before a material change takes effect. The version published on this page is always the current one. Continuing to use the account after the effective date means you accept the updated terms.
Open the account area and check your transaction history first — the date, status, and payment method are listed there. If the record does not match what you expected, raise it through the live chat or email support route with your account details ready.
Yes. Submit a closure request through the email support route listed on this page. We will confirm receipt and process the request. Any pending balance is handled according to the steps shown in your account area at that time.
We hold the details you registered with — mobile number, email, and transaction history including bKash and Bank Transfer records. You can ask about what is on file or request a correction by contacting email support directly.
These terms govern your access to all lobby content — slots from studios like Joker and Spadegaming, live tables, and the sportsbook. The game mechanics themselves are governed by each studio. Your account use, deposits, and wallet activity fall fully under these terms.