hi7bet Privacy Policy: How We Handle Your Information
hi7bet is straightforward about what data we collect from your account, how we use it and what choices you have over it. This policy applies to every interaction you have with us — from opening your account to completing a transaction via bKash or Bank Transfer — and your access to our services is always subject to your local law and eligible regions.
Account data clarity
bKash & Bank Transfer context
Your correction rights
Contact route published
POLICY POSTURE
What Data We Collect and Why
When you create an account with hi7bet, we collect the information you provide directly: your name, email address, contact number and the payment method details you choose to use — which may include bKash, Nagad, Rocket or Bank Transfer depending on what you select at the time of a transaction. We also collect technical data your device and browser pass to us automatically, such as IP address, browser type, device model and session activity. This technical data helps us keep your session stable across mobile and desktop so your place in the catalog is not lost between visits. We use your personal data to operate your account, process transactions through the payment rails you select, respond to support queries and maintain records we are required to keep under applicable rules. We do not sell your personal data to unrelated third parties for their own marketing purposes. Where we share data with service providers — for example, payment processors handling your bKash or Bank Transfer instruction — those providers receive only what they need to complete that specific task. Your use of this site and the application of this policy depends on your local law and the eligible regions in which our services are available.
bKash
bKash transaction data
Bank Transfer
Bank account reference data
Nagad
Nagad wallet reference data
Rocket
Rocket wallet reference data
POLICY BOUNDARIES
Where This Policy Applies and What It Covers
This policy covers the data hi7bet processes directly through your account and our website. It does not extend to third-party sites you reach via any external link, nor to the independent privacy practices of payment processors or mobile wallet operators. Understanding the boundary between what we control and what falls outside our scope helps you make informed choices about where you share your information.
Account Access
All data collected when you register, log in or update your account profile on hi7bet falls inside this policy. We control how that data is stored, who can view it and for how long it is retained under our records schedule.
Transactions
When you initiate a payment — via bKash, Bank Transfer, Nagad or Rocket — the instruction passes to the relevant payment processor. Their handling of your financial data is governed by their own privacy terms, not ours, once the instruction leaves our system.
Site Content
Your browsing activity within the hi7bet catalog — which game categories you open, how long you spend in a studio section, and which pages you visit — is logged by us for session continuity and service improvement. This data stays within our systems.
Third-Party Services
Game studios such as Joker, Spadegaming, Habanero and PlayStar supply game content through their own platforms. Any data exchange between your device and those studios' servers is outside the direct scope of this policy; check each studio's terms separately.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
You have concrete steps available to you regarding the personal data we hold. First, you can review the account details stored on your profile at any time by logging in and opening the account settings area — the fields shown there reflect what we currently hold for your registration. If any detail is out of date or incorrect, you can update it directly in the account settings or raise a correction request through our support route. Second, if you want to ask a specific question about how your data is used — for example, how your bKash transaction history is stored or how long your account records are retained — you can send that question directly to our published support contact. We will respond with the specific information held for your account. Third, if you decide you no longer want to hold an account, contact support and we will explain the steps involved and what happens to your stored data at that point. All of these actions depend on your eligibility under local law and the regions where our services operate.
Review Your Records
Log in to your account and open the settings page. The personal details and contact information shown there are the current data we hold for you.
Correct Account Details
Edit your details directly in account settings for basic fields. For changes that require verification — such as your registered contact number — raise the request through support and follow the steps shown there.
Raise a Data Question
If you want to know specifically how a piece of your data is used, retained or shared, contact our support team with your account details and the specific question. We will respond with account-level information.
Request Account Closure
Contact support to ask about closing your account. We will explain what happens to your stored data, any pending transaction records and the timeline under our retention schedule.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about this privacy policy, a concern about data we hold, or a request to review or correct your information, the routes below are how you reach the right place. We do not publish response time commitments that we cannot verify — contact us through the channel that suits you and we will handle your request from there.
Live Chat
Open the live chat window from any page on hi7bet while you are logged in. State that your query relates to privacy or account data so the agent can route it correctly.
Email Support
Send your privacy or data question to the support email address listed in the contact section of the site. Include your registered account email so we can locate your record.
Help Centre
The help centre on the site contains published policy articles and account management steps. Start there for common data questions before raising a personal request through live chat or email.
DATA HANDLING STANDARDS
How We Manage Your Data Day to Day
Our data handling practices cover four areas your account depends on: what we store, how we protect it, how long we keep it and how you get it changed. Each area has a practical impact on your account experience with hi7bet.
Cookies and Browsing Data
We use cookies to keep your session active across mobile and desktop so your position in the game catalog is not reset between visits. You can manage cookie preferences through your browser settings; disabling certain cookies may affect session continuity on the site.
Account Security
Access to your personal data within our systems is restricted to staff who need it to operate your account or handle your support request. We do not give open access to account records across the organisation.
Data Retention
We keep your account data for as long as your account is active and for a period after closure as required by the applicable rules in the regions where we operate. Transaction records linked to bKash or Bank Transfer payments are part of that retained set.
Policy Updates
When we update this policy, the revised version is published on this page with the date it takes effect. Continuing to use your account after a policy update means you have seen the revised terms; check this page if you want to review the current version.
POLICY FAQ
Common Questions About Your Privacy at hi7bet
These are the questions we see most often from account holders about how their data is handled, what rights they have and how to act on them.
What personal information does hi7bet collect when I register?
We collect the name, email address and contact number you enter during registration, plus the device and browser data your session passes to us automatically. If you add a payment method such as bKash or Bank Transfer, we store the reference details needed to process that transaction.
Does hi7bet share my data with third parties?
We share data only with service providers who need it to operate your account — for example, payment processors handling a bKash or Bank Transfer instruction. We do not sell your personal data to unrelated parties for marketing. Each provider receives only what their specific task requires.
How can I see what data hi7bet holds about me?
Log in to your account and open the settings page to see your current profile data. For a broader picture of what we hold — including transaction records — contact support with your registered email and request a data summary for your account.
Can I correct or update my personal details?
Basic fields like your display name and contact email can be updated directly in account settings. For changes that need verification — such as your registered mobile number or payment reference — raise the request through live chat or email support and follow the steps the agent provides.
How long does hi7bet keep my account data after I close my account?
We retain your records for a period after account closure as required by the rules applicable in the regions where we operate. The exact retention period depends on the type of data and the applicable local requirements. Contact support if you want specific information about your account.
Does this policy apply to games from studios like Joker or Spadegaming?
This policy covers data that hi7bet processes directly. Game content from studios including Joker, Spadegaming, Habanero and PlayStar is served through their own platforms; any data those studios collect independently is governed by their own privacy terms, not ours.
Slots / Live